We routinely supervise our caregivers every two weeks, more frequently if needed.

Sympatico does background checks to the highest degree possible, including a nation-wide social security check. All caregivers must have three solid references and are interviewed at length by a senior manager. In addition to our standards for education and experience, we always pay close attention to communication skills and character.

Determining the appropriate level of care begins with a personalized assessment by Sympatico Healthcare Solutions, aimed at understanding the specific needs and preferences of each client in Columbus, OH. This ensures that every individual receives the exact support and services necessary for their well-being and comfort at home.

If so, whose car do they use? Yes, we are able to drive clients to appointments in either the client’s or the caregiver’s car as we have full liability insurance for both. Some clients prefer the comfort of their own car; this also avoids an additional charge for mileage.

Yes, we are there to assist you with any household tasks from walking the dog to watering your garden. Our caregivers routinely do light housekeeping, laundry, meal preparation, and errands. Once we have established a safe environment for a client, we look for any opportunity to be helpful and to contribute to a positive experience.

Our home health aides can provide medication “reminders”. This means that they can hand pills to a client at the designated time if they have been pre-filled in a pill cassette by a nurse or a family member. Some medications are not regularly scheduled, but are administered if deemed necessary. This requires a professional assessment and judgment, which we are able to offer with the services of registered nurses. We strictly adhere to this approach because we feel the education, experience, and expertise of registered nurses allows them to recognize subtleties that are critical to appropriate care.

While we ask for 24 hours notice to start services, we are known for our responsiveness and can often start the same day if there is an immediate need. If you are not in an immediate crisis, it is always best to meet in advance to review your options and our capabilities.

Sympatico Healthcare Solutions invoices their clients directly and will not be responsible for invoicing any type of insurance the client may have. It is the client’s responsibility to obtain reimbursement codes from their physician or other provider and work with their insurance for reimbursement of invoiced services from Symptico.

We understand the importance of developing a trusting and comfortable relationship with your caregivers, so providing you with continuity and consistency is our goal. If you only need our services for a few days and/or for short shifts we will do our best to provide the same caregiver every day. In most situations, however, where more extensive hours are needed, our goal is to provide a consistent team of caregivers that will provide the continuity over the longer term, an important factor to your peace of mind. This also avoids additional charges for overtime.